FAQ

AustenTel Phone Service is a comprehensive and modern communication solution for businesses, offering features such as call management, voicemail, and messaging, all delivered through a reliable and scalable platform.

AustenTel Phone Service utilizes cloud technology to deliver phone services over the internet. It allows you to make and receive calls, manage voicemail, send messages, and participate in video conferences using a variety of devices, including desk phones, computers, and mobile devices.

We don’t charge more for extra features. All of our features can be found on our features page.

Yes, in most cases, you can keep your existing phone number when transitioning to AustenTel Phone Service. Our team will work with you to facilitate a smooth number porting process.

Yes, AustenTel Phone Service is designed to cater to businesses of all sizes, from small startups to large enterprises. The service is scalable, allowing you to adjust features and capacity as your business grows.

AustenTel prioritizes the security and privacy of your phone calls and data. We employ industry-standard encryption protocols, robust firewalls, and stringent security measures to safeguard your communication and protect sensitive information.

Yes, AustenTel Phone Service is compatible with mobile devices, including smartphones and tablets. You can access your phone system features through dedicated mobile apps or web-based interfaces, ensuring seamless communication even when you’re on the go. AustenTel | Anywhere can be found in the Apple Store or Google Play Store.

AustenTel Phone Service is a cloud-based solution that does not require specific on-premises equipment. However, in some cases, it may be compatible with certain existing phone systems or equipment. Our team can assess your setup and provide guidance on compatibility. Keep in mind, we only support the phones we sell.

Yes, AustenTel Phone Service supports integration with various business applications and tools, such as customer relationship management (CRM) systems, email platforms, and collaboration software. This integration enhances efficiency and productivity by allowing seamless data exchange between systems.

AustenTel offers dedicated customer support for our Phone Service. Our team is available to assist you with any questions, troubleshooting, or technical issues via phone, email, or online chat. We are committed to providing timely and reliable support to ensure your satisfaction.