Meet ACS — a carrier-grade business phone system with AI built in and nothing to maintain. Like a great copier, you need it and you rely on it — but you never have to think about it. All for about half the price of RingCentral, 8×8, and Vonage.
Phone systems shouldn’t be a project. You shouldn’t need a consultant, a server room, or a free afternoon to change a greeting. ACS is mission-critical infrastructure delivered the way it should be — fully managed, dead simple, and out of your way. We do the hard part so dial tone is the one thing you never have to worry about.
No hardware to rack, no SBC to configure, no patches to chase.
On your existing numbers — we port them and keep them. Nothing changes for your callers.
The AI receptionist greets, understands, and sends the caller to the right place — day, night, or summer break.
At their desk, on the mobile app, or in the browser. Voicemail comes back as a readable summary.
3CX, Vonage, and 8×8 hand you a system to operate. ACS hands you dial tone and takes care of the rest.
Phone systems are “sticky” for one reason: moving is a nightmare. The ACS Migration Agent ends that. It reads your existing system, maps every extension, IVR, and voicemail box, ports your numbers, and runs a parallel cutover — so you switch with little to no downtime and almost no effort on your end.
Everything you need to communicate — calling, apps, administration, AI, and connectivity — managed under one roof.
HD calling, voicemail, auto-attendants, queues, conferencing, and recording — the full PBX, fully managed.
AI receptionists that answer and route, voicemail that transcribes and summarizes itself, and menus that just understand callers.
Lockdown and active-shooter alerts, mass notification, and paging — one button to reach every device and speaker the instant it matters.
Instant push-to-talk built into ACS — live to a channel from any device, and on iPhone, straight from the Action Button. Hands-free coordination for the moments that matter.
Your extension anywhere — native iOS and Android apps and a browser softphone.
Manage users, IVRs, queues, and recordings from one clean portal. Changes go live in seconds.
Our own Session Border Controller secures and routes every call — no router changes, no third-party SBC.
Switch from any phone system in days, not months. Automated discovery, number porting, and a parallel cutover — with little to no downtime.
Extensions, call flows, voicemail, recordings, and reports — managed from a single screen, with changes live in seconds.
| Name | Ext | Device | Caller ID | Status |
|---|---|---|---|---|
| Front Office | 100 | Yealink T54W | (817) 555-0100 | Online |
| Principal | 101 | Yealink T54W | Main | Online |
| Attendance | 102 | Poly VVX 450 | Main | Online |
| Nurse | 103 | Yealink T54W | Main | Do Not Disturb |
| Library | 104 | Algo 8301 Paging | Main | Online |
| Cafeteria | 105 | Yealink T31P | Main | Offline |
The big carriers, and even 3CX, are bolting AI on and charging extra for it. ACS AI is part of the platform: an AI receptionist that answers and routes around the clock, and voicemail that comes back as a readable summary. Powerful, included, and nothing for you to configure.
Discover ACS AIWhen seconds matter, complexity is the enemy. ACS Alert makes lockdown and active-shooter alerts, mass notification, and paging as simple as everything else we do — one button to reach every classroom, speaker, and phone at once. Integrated with InformaCast and Wahsega, it’s campus-grade emergency communication without the integration headache.
Explore ACS AlertWe design, deploy, and run your system, and we answer when you need us — real people in Texas, 24/7, not a ticket queue overseas.
Our concurrent-channel architecture means you don’t pay for idle phones. Enterprise features at a fraction of per-seat pricing.
Add users, sites, and features without forklift upgrades or downtime. Cloud or on-premise — whatever fits you.
Real organizations, real savings — the stories behind the switch.
“AustenTel has saved our district thousands by switching from AT&T. We’ve realized more productivity with the mobile apps and web meetings, and AustenTel’s customer service is exceptional.”
“I would highly recommend AustenTel for their service, attention to detail, support and attractive pricing. We’ve been through two phone system upgrades before and this by far has been the easiest. The voice quality, reliability and cost benefit has been outstanding.”
“AustenTel installed and set up a new phone system for our consulting business. The monthly savings will pay back the initial cost in about 10 months. The voice reception is clear both to us and to our customers. We’re very satisfied with the system and its many great features.”
“Saving costs on our phone system along with more features has increased our productivity and flexibility. I would highly recommend AustenTel and their great customer service.”
We’ll come back with a number that’s about half what you pay now — with AI included — and we’ll handle the entire switch.
